![]() We expect professionalism from our hosts and, even though she delivered many experiences successfully in the past, as a result of this confusion her position was reviewed by the management team. She was sent the experience details well before the experience date and confirmed her availability, so this mix up is completely unacceptable. She looked into this case as a matter of top priority and got in touch with you and the host to solve all issues on the same day.Īs she explained to you in her email, your host Gisele got the dates mixed up. As soon as we learned that the experience did not happen, our Customer Happiness Manager was informed about the situation. Customer’s happiness is paramount to everyone here at City Unscripted so please know that we take these situations very seriously. I am so sorry to hear that your recent City Unscripted experience did not happen.
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